Job Overview:

Kimberly Ryan Limited is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service Executive, you will play a crucial role in ensuring our clients receive exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and building strong relationships to enhance their overall experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Assist customers in resolving issues and complaints with empathy and patience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and provide solutions.
• Identify opportunities for process improvement to enhance the customer experience.
• Participate in ongoing training to stay updated on product knowledge and customer service best practices.
• Work towards achieving and exceeding customer satisfaction and performance metrics.

Qualifications:

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and interpersonal skills.
• Proficiency in using customer service software and computer applications.
• Ability to work in a fast-paced environment and handle high call volumes.
• A strong commitment to delivering exceptional customer service.

If you are passionate about delivering outstanding customer service and are ready to contribute to the success of Kimberly Ryan Limited, we encourage you to apply for this exciting opportunity. Join our team and be a part of a company dedicated to excellence in customer service.
How to apply: 

Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Position as the subject of the mail.

Note: Do Not use the application form 

Deadline Date: 5th December, 2023.