Overview:

West Swiss Hotel is seeking an experienced and dynamic Front Office Manager to lead our front desk team. As a Front Office Manager, you will play a pivotal role in creating exceptional guest experiences and ensuring the smooth operation of the hotel’s front office. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering outstanding service, we invite you to join our team.

Job Description: 

The Front Office Manager directly supervises all front office personnel and ensures the proper completion of all front office duties. They are responsible for directing and coordinating the activities of the front desk, reservations, guest services, and telephone areas.
Additionally, the Front Office Manager supervises all activities at the Gym and Information Technology (IT) unit.

Key Responsibilities:

• Oversee the daily operations of the front office, including guest check-in/check-out, reservations, and concierge services.
• Lead and motivate the front desk team to provide exceptional customer service and uphold the highest standards of professionalism.
• Monitor and manage room inventory, rates, and occupancy to optimize revenue.
• Handle guest inquiries, concerns, and requests promptly and effectively.
• Collaborate with other departments to ensure seamless communication and coordination.
• Train and develop front office staff to enhance their skills and elevate service standards.

Requirements:

• Interested candidates should possess a Bachelor’s Degree, HND or OND qualification with 4 years work experience.
• Proven experience in hotel front office management.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office.
• Exceptional organizational and multitasking abilities.

If you are a hospitality professional with a passion for excellence and leadership, we encourage you to apply for the Front Office Manager position at West Swiss Hotel. Join us in delivering memorable experiences and setting new standards of hospitality.
How to apply: 

Interested and qualified candidates should send their CV and Photographs to: westswisshotel@gmail.com using the Job Title as the subject of the email.

Note: Do Not use the application form

Deadline Date: 6th December, 2023