Overview:

Join Urban Rootz Boutique Hotel as a Front Desk Officer and be the welcoming face of our establishment. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience. This position offers an exciting opportunity to be part of a dynamic team committed to delivering exceptional hospitality.

Key Responsibilities:

• Greet and assist guests with check-in/check-out processes, providing a warm and professional welcome.
• Handle guest inquiries, requests, and concerns promptly and effectively, ensuring customer satisfaction.
• Manage reservations and room assignments, maintaining accurate records in our system.
• Provide information about hotel services, amenities, and local attractions to enhance the guest experience.
• Collaborate with other hotel departments to ensure seamless communication and guest service.

Qualifications:

• Previous experience in a front desk or customer service role is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities with attention to detail.
• Proficient in using hotel management software or similar systems.
• Ability to multitask in a fast-paced environment.

How to apply:
If you are passionate about providing exceptional customer service and thrive in a dynamic hospitality setting, we encourage you to submit your CV to: bridgesandstones@gmail.com

Deadline Date: 5th Jan, 2024.

Note: Do Not use the application form.