Overview: 

Oriki Group, a leading company is seeking a dynamic and experienced Customer Service Supervisor to join our dedicated team. As the Customer Service Supervisor, you will play a pivotal role in ensuring exceptional customer experiences, managing a team of customer service representatives, and contributing to the overall success of Oriki Group.

Key Responsibilities:

• Lead and supervise a team of customer service representatives, fostering a positive and high-performance work environment.
• Oversee day-to-day customer service operations, ensuring timely and accurate resolution of customer inquiries and concerns.
• Develop and implement customer service policies, procedures, and standards to enhance service quality and efficiency.
• Conduct regular training sessions for the customer service team to enhance product knowledge, communication skills, and problem-solving abilities.
• Collaborate with other departments to address customer issues and improve overall customer satisfaction.

Requirements:

• Proven experience in a customer service supervisory or managerial role.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
• Strong communication skills and the ability to handle challenging customer interactions effectively.
• Knowledge of customer service best practices and a commitment to delivering exceptional customer experiences.
• Proficiency in customer service software and Microsoft Office Suite.

Oriki Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to apply: 

Interested and qualified candidates should send their CV to jointheteam@orikigroup.com using the Position as the subject of the email.

Note: Do Not use the application form