Overview: 

Are you passionate about delivering exceptional customer experiences? HR-Aid Consults is seeking a dedicated and service-oriented individual to join our team as a Customer Service Representative. As a key player in our customer support department, you will have the opportunity to make a positive impact and contribute to our commitment to excellence.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat, providing accurate and efficient solutions.
• Handle and resolve customer complaints with empathy and professionalism, turning challenging situations into opportunities for customer satisfaction.
• Collaborate with internal teams to address customer needs and ensure timely resolution of issues.
• Maintain a high level of product and service knowledge to effectively address customer queries.
• Document customer interactions and feedback to contribute to ongoing process improvement.

Qualifications:

• Previous experience in a customer service role is preferred.
• Strong verbal and written communication skills.
• Empathetic and patient, with a customer-centric approach.
• Ability to navigate and utilize customer service software and tools effectively.
• Proven problem-solving skills and attention to detail.

Salary: N150,000 / month.

Join HR-Aid Consults and be part of a company that values and invests in its employees while providing exceptional service to our clients.

How to apply: 

If you are passionate about customer service and ready to contribute to a dynamic team, please submit your resume and cover letter to talent@hr-aidconsults.com. Use “Customer Service Representative Application” as the subject line.

Note: Do Not use the application form