Overview:
Are you fluent in both Igbo and Hausa languages and passionate about delivering exceptional customer service? Philips Outsourcing Limited is seeking dedicated individuals to join our team as Customer Care Officers, where you will play a crucial role in providing outstanding support to our diverse customer base.
Job Description:
As a Customer Care Officer, you will be responsible for:
- Fluent Communication: Providing exceptional customer service in both Igbo and Hausa languages, ensuring effective and empathetic communication with our customers.
- Issue Resolution: Resolving customer inquiries, concerns, and issues promptly, ensuring customer satisfaction and retention.
- Information Sharing: Educating customers about our products and services, and providing accurate information to assist them in making informed decisions.
- Record Keeping: Maintaining accurate and organized records of customer interactions, inquiries, and resolutions.
- Collaboration: Collaborating with team members and other departments to ensure a seamless customer experience.
Qualifications:
- Candidates with BSc / HND qualification ONLY.
- At least 2 years of experience as a Customer Experience Specialist or a similar customer support role.
- Candidates must reside in Onipanu and its environs is a MUST.
- Candidate must be willing to work weekends and public holidays.
- Candidate must be willing to work on shifts.
Language Proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluently.
Other Skills:
- Good communication skills, data analysis, leadership skills, and a good knowledge of using a computer system.
Join us and be part of a company that values diversity, excellence, and the satisfaction of our customers. If you’re a dedicated individual who can communicate effectively in Igbo and Hausa, we encourage you to apply for this exciting opportunity.
How to apply:
Interested and qualified candidates should send their Send CV to: recruitment@phillipsoutsourcing.net using the Job Position as the subject of the email.
Note: Do not use the application form
Deadline Date: 30th November, 2023.