Overview:

Haul247, is actively seeking a dedicated and customer-focused professional to join our team as a Customer Care Executive. As a crucial member of our customer service department, you will play a pivotal role in ensuring an exceptional experience for our valued clients. If you thrive in a fast-paced environment, possess excellent communication skills, and are committed to delivering top-notch customer service, we invite you to apply.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat, addressing concerns and providing accurate information.
• Assist customers in navigating our services, troubleshooting issues, and ensuring a positive interaction at every touchpoint.
• Collaborate with internal teams to resolve complex customer issues and contribute to continuous improvement of our customer service processes.
• Maintain a thorough understanding of our products/services to effectively address customer queries and offer tailored solutions.
• Document and update customer records accurately in our CRM system.

Qualifications:

• Proven experience in a customer service role, demonstrating strong interpersonal and problem-solving skills.
• Excellent verbal and written communication abilities.
• Empathy and patience in handling customer concerns, with a commitment to delivering outstanding service.
• Ability to adapt to change, multitask, and work efficiently in a team-oriented environment.
• Proficient in using CRM software and other customer service tools.

If you are passionate about delivering exceptional customer experiences and are ready to contribute to the success of a dynamic company like Haul247, we welcome your application.

How to apply: 

Interested and qualified candidates should send their CV to: hr@haul247.co using the job title as the subject of the email.

Note: Do Not use the application form