Overview: 

Join Wema Bank Plc as a Contact Center Agent and become an integral part of our dynamic customer service team. This role offers a unique opportunity to engage with our valued customers, providing exceptional service and support. If you are passionate about customer relations and possess excellent communication skills, we invite you to be a part of our growing team.

Key Responsibilities:

• Handle inbound calls from customers, addressing inquiries, resolving issues, and providing accurate information about our banking products and services.
• Assist customers with account-related concerns, transactions, and technical support.
• Ensure adherence to established service quality standards and compliance with banking regulations.
• Document and maintain detailed and accurate records of customer interactions.
• Collaborate with other team members to achieve overall service excellence.

Qualifications:

• Previous experience in a customer service or contact center role is an advantage.
• Strong verbal communication skills and active listening abilities.
• Excellent problem-solving and decision-making skills.
• Familiarity with banking products and services is a plus.
• Ability to work in a fast-paced and collaborative environment.

• Candidate should posses High School Diploma or equivalent; a Bachelor’s Degree in any discipline, and  completed National Youth Service Corps (NYSC).

Be part of Wema Bank’s commitment to excellence in customer service – where your skills and dedication make a difference.

How to apply: 

If you are enthusiastic about delivering top-notch customer service and contributing to the success of a leading bank, please submit your CV to: Recruitment.Outsource@wemabank.com. Ensure the subject line reads “Contact Center Agent Application.

Note: Do not use the application form