Overview:
Feegor Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key player in our dynamic customer service department, you will be the frontline representative ensuring exceptional customer experiences.
Responsibilities:
- Provide prompt, courteous, and effective customer support through various channels, including phone, email, and chat.
- Resolve customer inquiries, concerns, and issues with efficiency and professionalism.
- Maintain a thorough understanding of our products/services to accurately assist customers.
- Collaborate with cross-functional teams to address complex customer needs and contribute to continuous service improvement.
- Ensure customer satisfaction by exceeding service standards and building positive relationships.
Requirements:
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with a calm and positive demeanor.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer service software and tools.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Previous experience in a customer-facing role.
- Ability to adapt to a fast-paced and evolving work environment.
If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, we invite you to apply for this exciting opportunity at Feegor Inc. Join us in shaping extraordinary customer experiences!
How to apply:
Interested and qualified candidates should send their CVs and Cover Letters to: contact@feegor.com using the Job Title as the subject of the email.
Note: Do Not use the application form.